Feedback provided by Mercer technical communication students has played a part in improving U.S. Department of Homeland Security (DHS) websites, including the newly redesigned DHS.gov.
This is the sixth year that Dr. Pam Brewer’s students have conducted usability studies for DHS. A technical communication professor in the School of Engineering, Dr. Brewer teaches an undergraduate usability course every spring and a graduate-level usability course every other year. In total, about 75 students have been involved in the DHS project so far.
